SRM-07Essential · Strategy & Risk Management

Customer Journey Mapping & Service Design

A structured Customer Experience advisory engagement delivering Customer Journey Map + Service Blueprint + Improvement Areas for Hotel, Tour, F&B, Spa clients.

A controlled path from question to evidence.

Customer Journey Map + Service Blueprint + Improvement Areas

Delivery method

01Scope confirmation and client intake
02Document and information review
03Analysis, drafting, or advisory work
04Executive quality review
05Final delivery and client briefing