SRM-07 · Essential
Customer Journey Mapping & Service Design
การทำแผนที่เส้นทางลูกค้าและการออกแบบบริการ
A structured Customer Experience advisory engagement delivering Customer Journey Map + Service Blueprint + Improvement Areas for Hotel, Tour, F&B, Spa clients.
Line / Agency
Strategy & Risk Management
Category
Customer Experience
SLA
2-3 weeks
Deliverable
Customer Journey Map + Service Blueprint + Improvement Areas
High-level Process
1. Scope confirmation and client intake
2. Document and information review
3. Analysis, drafting, or advisory work
4. Executive quality review
5. Final delivery and client briefing